Transform the mortgage experience at EQ as a Senior Manager for Mortgage Retention and HELOC Strategy. Lead strategic initiatives that enhance customer retention and elevate banking satisfaction across Canada.
Reporting to the Senior Director of Strategy and Operations, this senior leadership role requires a blend of strategic oversight and creative thinking. You will engage multiple stakeholders—Credit, Operations, and Risk—to drive profitability of the Home Equity Line of Credit while ensuring peak customer experiences. Your responsibility includes developing strategic frameworks that ease compliance, enhance market insight, and ensure engagement with customer priorities.
Key Responsibilities:
• Recommend strategies for improved mortgage retention




• Participate in the development of recent programs
• Ensure operational readiness before launches
• Engage internal stakeholders for compliance
• Conduct detailed market analysis for strategic guidance
Requirements:
• Post-secondary degree in relevant field
• MBA preferred
• 10+ years in Canadian financial institutions
• Experience in SDLC and technology collaboration
• Solid verbal and written communication skills
Lead mortgage retention initiatives and drive growth in HELOC at EQ.
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📌 Senior Manager For Mortgage Retention Toronto
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto