Join Meridian as an Employee Support Representative, focusing on delivering critical HR services in a hybrid work setting. This role emphasizes resolving employee inquiries and enhancing overall HR service delivery.
In this position, you will serve as a vital point of contact for employee questions that can't be addressed digitally. You'll manage case documentation and support lifecycle changes in our HRIS, ensuring adherence to compliance standards and promoting a positive experience.
Key Responsibilities:
• Resolve unresolved employee inquiries with accurate data handling
• Ensure timely responses and resolution within set SLAs
• Process all HR lifecycle events and maintain data integrity




• Identify gaps in HR operations and recommend improvements
• Manage invoice processing for HR initiatives
Requirements:
• 2+ years in HR service or operations
• Proficient in inquiry triage and HRIS systems
• Ability to meet specified service metrics
• Positive judgment and focus on customer satisfaction
• Attention to detail in managing HR data
Contribute to the success of Meridian's HR initiatives by optimizing employee interactions and supporting operational excellence.
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📌 Employee Support Representative Meridian Hr Toronto
🏢 Meridian Credit Union
📍 Toronto