Elevate the client journey as the Service Experience Lead at Rennaï, focusing on premium service and team coaching. This role combines leadership with operational support to create the ultimate beauty experience.
As a pivotal figure in Rennaï's store leadership team, you will drive service excellence and enhance team capabilities. Your expertise in beauty, skincare services, and hospitality will ensure clients receive a personalized, high-end experience. You’ll be hands-on, providing real-time coaching and managing service-related operations effectively.
Key Responsibilities:
• Deliver personalized premium client experiences
• Monitor service key performance indicators (KPIs)
• Support team coaching and onboarding
• Oversee daily store operations as Manager on Duty
• Ensure compliance with service processes
Requirements:
• 4+ years of retail experience in beauty or luxury
• Proven coaching and leadership skills
• Robust client-focused mindset
• Experience with CRM and clienteling
• Excellent communication and problem-solving abilities
Lead in providing exceptional beauty experiences while enhancing client relationships at Rennaï.
J-18808-Ljbffr
📌 Luxury Service Experience Lead At Rennaï Quebec City (Canada)
🏢 Rennaï
📍 Canada
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