Join Gore Mutual as a Senior AWS Engineer focused on improving our contact center technology. This hybrid position leverages Amazon Connect to streamline customer interactions and telephony services.

In this pivotal role at Gore Mutual, you will be responsible for designing, developing, and maintaining the Amazon Connect ecosystem and supporting AWS services. Your expertise will drive continuous improvement in operational efficiency by implementing robust monitoring and integrating with enterprise platforms. Collaborate with diverse teams to enhance agent capabilities and customer satisfaction.

Key Responsibilities:
• Build and optimize contact flows and routing profiles
• Maintain proactive monitoring with CloudWatch dashboards




• Troubleshoot issues in the telephony stack
• Contribute to AI-driven feature development
• Mentor junior engineers and document procedures

Requirements:
• Degree in Information Technology or related field
• Demonstrated experience with Amazon Connect
• Proficient in developing serverless applications on AWS
• Understanding of REST API design principles
• Experience in CI/CD automation systems

Use your AWS skills to innovate the customer service landscape at Gore Mutual.
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📌 Senior Aws Engineer For Contact Center Manitoba
🏢 Gore Mutual Insurance
📍 Manitoba