Elevate your IT support skills as a Service Desk Analyst with Compugen, the largest privately-owned tech ally in Canada. This onsite role emphasizes exceptional customer service and effective problem-solving skills.
As a crucial member of the Compugen team, you will provide outstanding in office technical support for end users. Your expertise in workstation configuration, Windows operating systems, and ServiceNow will shine as you manage incident tickets and ensure asset records are accurate. Collaboration and communication are key as you troubleshoot diverse technology issues daily.
Key Responsibilities:
• Provide exceptional customer service and communication support
• Manage incident tickets through ServiceNow based on SLAs




• Configure and troubleshoot desktop PCs and applications
• Maintain accurate asset records for end-user devices
• Address VOIP device issues when necessary
Requirements:
• College education in Electronics or Computer Science
• Two years of end-user support experience
• Solid written and verbal communication skills
• Effective task prioritization in high-pressure settings
• Customer service excellence both in-person and remotely
Bring your passion for technology and customer support to Compugen and make a real difference!
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📌 Service Desk Analyst At Compugen Toronto
🏢 Compugen
📍 Toronto