Transform the billing experience at TELUS as a Senior Market Manager. Lead strategic initiatives to enhance customer payment journeys and drive impactful results in a cooperative setting.

In this leadership role, you will oversee marketing strategy and customer experience, ensuring successful execution of core initiatives. Utilize your expertise in driving transformation to simplify payments and enhance customer satisfaction. You'll partner with cross-functional teams to translate customer pain points into actionable solutions, focusing on data-driven decisions for continuous improvement.

Key Responsibilities:
• Lead a multi-year approach for customer payment transformation
• Drive product strategy through customer research and competitive analysis




• Coordinate cross-functional teams for seamless execution
• Analyze billing data to identify and tackle root causes
• Design and validate improvement initiatives based on testing

Requirements:
• 4+ years in strategy or planning roles
• Robust problem-solving and communication skills
• Experience in cross-functional project leadership
• Background in telecommunications or technology sectors
• University degree in a related field

Elevate TELUS’s customer payment experience by applying your strategic expertise and insights-driven approach.
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📌 Senior Market Manager At Telus Alberta
🏢 Telus
📍 Alberta