Join RedCompass Labs in Toronto as a proactive IT Support Specialist, offering crucial first line support and enhancing employee IT experiences. This role revolves around effective troubleshooting and technical guidance.

This position in the Global Corporate IT team requires a hands-on individual comfortable handling a spectrum of technical issues. You'll be the frontline responder for IT incidents, assisting users and contributing to their productivity with outstanding service standards and speedy resolutions.

Key Responsibilities:
• Deliver technical support through phone, email, and in person
• Act as the first point of triage for incoming support tickets
• Troubleshoot a variety of issues across hardware and software
• Manage end-user device lifecycle,



from imaging to decommissioning
• Support core business systems and administer user access

Requirements:
• Experience in first line IT support within a corporate setting
• Robust knowledge of system troubleshooting on Windows and macOS
• Understanding of Microsoft 365 administration
• Familiar with Active Directory and ticketing systems
• Excellent interpersonal and organizational skills

Leverage your technical expertise to make a difference at RedCompass Labs in Toronto.
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📌 It Support Specialist At Redcompass Labs Ontario
🏢 RedCompass Labs
📍 Ontario