Our client is looking for a Customer Experience Associate to join their team on a full time, 3 month contract with the possibility of extension. This is an excellent opportunity to join a well established organization known for delivering exceptional service within the optical industry. You'll work with a team-oriented team in a fast paced environment where your attention to detail and customer service skills will have a direct impact on ensuring customers receive accurate and timely orders.
Key Responsibilities:
Provide exceptional customer service to optical stores and optometrists' offices via phone and email
Accurately enter eyewear orders and prescription information into internal systems
Respond to customer inquiries and provide production status updates
Follow up on customer orders and outstanding requests to ensure timely resolution
Support the team with data entry,
reporting, and general administrative tasks
Maintain accurate customer and order records
Collaborate with internal teams to ensure effective order processing and an outstanding customer experience
Qualifications:
Previous experience in customer service, administration, or data entry
Robust attention to detail and excellent data entry accuracy
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities
Proficiency with Microsoft Office and general computer applications
Experience in the optical industry is considered an asset but is not required
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI enabled tools to support parts of the application review process.
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