Lead the financial services sector in Winnipeg as its Director of Operations, focusing on contact centre excellence and team leadership. Shape operational performance while ensuring client satisfaction in this in office role.
This position involves managing a BPO program for a customer experience provider. You will report to a senior client partner, guiding strategic initiatives and driving best practices. Your expertise will directly influence operational excellence and the growth of the program in a energetic workplace.
Key Responsibilities:
• Manage all contact centre operations components
• Drive best practices and growth strategies
• Deliver against KPIs while maintaining quality
• Ensure compliance with corporate policies
• Foster a work culture that motivates teams
Requirements:
• 7 to 9 years of leadership in contact centres
• Experience in BPO or financial services
• Strong analytical skills for P&L; management
• Proficiency in workforce management strategies
• Ability to navigate ambiguity and drive change
Elevate customer service standards in Winnipeg's financial landscape with your leadership expertise.
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📌 Director Of Operations Financial Services Winnipeg Manitoba
🏢 Bilinguallink
📍 Manitoba
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