At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Job SummaryThe Vice President, Operations is responsible for the day‐to‐day management of fulfilment functions to ensure effective and efficient processes, high client satisfaction, and regulatory compliance. While this role will be largely remote, we are currently limiting our search to candidates in the Toronto area for monthly visits to the Toronto area office. Additionally, there will be up to 10% travel including international trips.What You'll DoOperational LeadershipOversee daily operations for the fulfilment teamsDevelop and implement operational strategies, key performance indicators, and goals to improve service delivery, quality, and client satisfactionDrive continuous improvement in operational workflows to optimize efficiency and demonstrate cost stewardshipPrepare executive updates on a monthly basisParticipate as a speaker/presenter in meetingsTeam LeadershipLead, coach, mentor, and develop a high‐performing operations team, fostering a culture of accountability, growth, and collaborationPartner with Human Resources on talent acquisition, learning and development, and performance managementDevelop career pathing and succession planning within the teamProcess OptimizationAnalyze operational data and leverage insights to implement process improvements and enhance overall service deliveryPartner with Product,



Technology, and Enablement teams to evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growthClient RelationsAct as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptlyMonitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectationsAttend client meetings via video call and in‐person as neededStrategic PlanningHelp set operational goals and align operational objectives with the company's strategiesParticipate in and lead cross‐functional projects and initiatives that drive growth, optimize operational performance, and expand product offeringsRemain abreast of industry trends and regulator changes, providing strategic recommendations to adapt of capitalize on evolving industry conditionsWhat You'll Need to be Successful10+ years of experience in operations management, preferably within the background screening, risk management, or due diligence industriesProven track record of leading and scaling operations in a high‐growth environmentExceptional leadership skills with experience building, managing, and developing high performing teamsStrong communication, problem‐solving, and decision‐making abilitiesDemonstrated experience with process improvement,



data analysis, and technology‐driven solutionsStrategic Vision & ExecutionResults Orientation & AccountabilityClient‐centric MindsetData‐Driven Decision MakingChange Management & AdaptabilityLeadership & Employee DevelopmentWhat Are You Waiting For? Apply Today!You have learned a little about us today – we want to learn about you! If you think this position and our company are a outstanding fit for your areas of interest and expertise, tell us about you by applying now! This position is a replacement role for an existing vacancy.Applications are processed through an applicant tracking system (ATS), and while automation helps with organization, all decisions include meaningful human involvement which is maintained throughout the hiring process.The base salary range for this position is approximately $130,000-$150,000 CAD. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.If you require accommodation at any stage of the hiring process, please let us know. We will work with you to meet your needs.First Advantage is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.#J-18808-Ljbffr

📌 Vp, Operations (Greater Toronto Area) - C$130,000 - C$150,000 A Year
🏢 First Advantage
📍 Toronto