Contract SpecialistOur client, an office furniture manufacturer located in the west end is looking to add a Contract Specialist to their team. This position is full-time, permanent and the salary is $65,000 to $75,000 per year, depending on experience. This is a one year contract with the potential to go permanent!Position Summary:The Contract Specialist has overall responsibility to both manage and optimize contracts and to achieve objectives guided by the leadership of the Company. In collaboration with Customer Service and Marketing, the Contract Specialist is committed to assuring total customer commitment and satisfaction. This position is accountable to the Director of Marketing and Sales for the following outcomes:Manage and maintain GSA, VA, State Contracts, and other Sales Contracts (i.E. SSM, HPG, etc.)Provide customer support as the primary point of contact with regards to contractsMonitor current and new contracts for opportunities in collaboration with Sales to increase profitable businessExperience and Knowledge Required:Post-Secondary diploma or degree; additional job-related courses, an assetMinimum 5 years’ industry experience within Customer Service, Sales or Account Management (preferably in a manufacturing environment)Demonstrated experience with sales contract submissions and contract managementDemonstrated ability to express and explain contract details clearly, concisely, and in easily accessible terminologyA customer-focused individual with demonstrated relationship-building skillsClear communication and effective engagement with others that motivates and stretches the individual and team talents to achieve higher levels of competencyStrong commitment to quality, with the ability to support internal processes using standardized work methodsKey Attributes Required:Pro-active, detail-oriented,



customer-focused approach that supports both the external customer and the internal Customer Service and Marketing teamsAble to effectively manage multiple demands and competing prioritiesA self-starting, goal-oriented individual who takes personal accountability and is driven by making meaningful contributions to the achievement of the Company’s vision and objectives in accordance with the Company’s ValuesA “hands-on”, high energy, adaptable individual with a collaborative and results-oriented business approach whose solutions contribute to company performance and successSpecific Outcomes to be Delivered:Health and SafetyWork to ensure safe and healthy working conditions and in compliance with health and safety policies. Promote a health and safety culture.CollaborationBuild and sustain a collaborative and trusting relationship with all departments within the organization. Actively support the leadership in achieving strategic priorities and executing business plans.Customer ServiceEnsure the highest level of customer service is consistently provided in all interactions within the organization.Manage GSA, VA, State, and Other Sales ContractsEffectively submit needed documentation to support price adjustments, dealer adjustments and renewalsComplete full RFP process, including developing pricing structure and terms and conditions upon contract renewals (in collaboration with the Director of Marketing & Sales)Ensure up-to-date information is available internally and externally at all times, including Customer Service files and contracts calendarReview all Contracts for accuracy with the support the of the Customer Service team.Compliance & ReportingLead annual filing and modification updates as required. Report on contract sales as required monthly, quarterly & annuallyContract OptimizationBuild relationships with Contract Customers, and act as a single point of contactWork with Customer Service and Marketing to provide pricing on RFPs and involve local representatives in selecting dealersPartner with the sales team to determine and exploit new contract opportunities to bring profitable business to the company.Please email your resume to with the wording “Job #993, Contract Specialist” in the subject line.

📌 Contract Specialist - $65,000 - $75,000 A Year (Toronto)
🏢 Recruitment By Design
📍 Toronto