Take charge of IT Services at Alberta University of the Arts, focusing on technical support excellence and fostering a diverse team culture. This role is vital for ensuring effective IT operations while engaging with the university community.

In the role of IT Services Manager, you will lead the development and execution of service strategies aligned with AUArts’ vision. You will manage both the service desk and technical teams, enhancing operational efficiency and reinforcing vendor relationships. Your leadership will be instrumental in promoting collaboration, inclusion, and service excellence in a thriving academic setting.

Key Responsibilities:
• Manage daily operations of technical support teams
• Oversee financial planning and contract compliance




• Strengthen vendor and service provider partnerships
• Improve service desk operations and user experience
• Facilitate effective communication and representation of IT

Requirements:
• Relevant diploma or degree in IT
• At least 6 years of supervisory experience
• Expertise in helpdesk management and staff development
• Leadership experience in team-oriented environments
• Preferred ITSM training and post-secondary experience

Lead the evolution of IT services at AUArts, where academic creativity thrives.
J-18808-Ljbffr

📌 Lead It Services Manager At Alberta University
🏢 Alberta-University-of-the-Art
📍 Alberta