Support user experiences as a Field Service Technician with Astreya. This office-based role entails hardware troubleshooting, inventory management, and superior user support to ensure satisfaction.
The role of Field Service Technician requires 1 to 2 years of relevant experience in IT Services. Primary responsibilities include delivering end-to-end onsite and remote user support, diagnosing hardware issues, tracking asset management, and maintaining high-quality user interactions. Proactive communication and problem-solving skills will enhance the user experience and ensure satisfaction with all services provided.
Key Responsibilities:
• Provide comprehensive onsite and remote user support
• Manage inventory and e-recycling processes




• Diagnose and resolve hardware-related issues
• Support video conference room operations
• Track and manage service tickets promptly
Requirements:
• High school diploma or GED required
• 1 to 2 years of relevant IT support experience
• Robust understanding of service delivery processes
• Proficient in Microsoft Windows and Mac OS settings
• Ability to lift 50lbs regularly
Be the backbone of user support and contribute to Astreya’s commitment to excellence.
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📌 Field Service Technician For Astreya Toronto
🏢 Astreya Partners Canada
📍 Toronto