Accelerate customer experience solutions as a CCaaS Engineer at Accenture Song. Leverage your expertise in Amazon Connect and Google Cloud Contact Center AI to create scalable integrations.

In this hands-on position, you will be a pivotal force in designing, building, and maintaining CCaaS solutions across diverse communication channels. Your role involves collaborating with architects and stakeholders to deliver cutting-edge customer service technologies. You will ensure technical excellence and streamline contact center workflows, creating impactful solutions that resonate with client demands.

Key Responsibilities:
• Design and configure CCaaS solutions using Amazon Connect and Google CCAI
• Implement IVR logic and routing strategies for optimal performance




• Develop cloud-native services to enhance contact center efficiency
• Execute migrations from legacy platforms to contemporary solutions
• Build CI/CD pipelines and manage infrastructure-as-code

Requirements:
• 3+ years engineering with Amazon Connect and Google CCAI
• Proven experience in configuring contact flows and integrations
• Proficiency in Python, Node.js, or Java
• Familiarity with AWS and Google Cloud services
• Solid problem-solving and documentation skills

Make your mark in cloud engineering while enhancing client engagement strategies at Accenture Song.
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📌 Ccaas Engineer At Accenture Song Ontario
🏢 Accenture
📍 Ontario