Elevate your retail career with FIKA as a Retail Experience Lead in London, Ontario. Oversee daily operations, ensure exceptional customer service, and provide staff training every shift.
As a Retail Experience Lead, you will manage store operations, maintain product presentation, and serve as a knowledge resource for your team. You’re responsible for cash management, training recent employees, and encouraging compliance with company standards. This role is critical in enhancing customer relationships and addressing issues efficiently.
Key Responsibilities:
• Open and close the store, handling alarm systems
• Greet customers and model exemplary conduct
• Provide exceptional customer service and product knowledge
• Assist with team member onboarding and training
• Motivate the sales team to achieve targets
Requirements:
• 2 years of retail experience required
• High school diploma or GED needed
• Customer service experience essential
• Explicit criminal record check necessary
• Provincial Cannabis Certification required
Become a vital part of FIKA, leading by example and ensuring top-notch service in cannabis retail.
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📌 Retail Experience Lead At Fika London
🏢 FIKA Herbal Goods
📍 London