Job Title: Operations Manager Employment Type: Permanent, Full-Time Salary Range: $65,000 – $75,000 annually Travel Requirement: Travel to other office locations required up to twice per month (day trips only; mileage reimbursed) Schedule: Hybrid (3 days onsite, 2 days work from home) About the Role We are seeking an experienced Operations Manager to support and strengthen the operational backbone of a multi-location professional services organization. This role plays a critical part in ensuring that daily business activities run smoothly, efficiently, and consistently across multiple service functions. The ideal candidate is highly organized, solutions-oriented, and confident leading operational execution in a energetic environment. This position focuses on execution, coordination, and continuous improvement rather than high-level strategy. What You’ll Be Responsible For Day-to-Day Operations Oversee daily operational activities across multiple offices and service functions Serve as the go-to resource for operational questions, challenges, and follow-ups Ensure internal procedures are applied consistently across teams and locations Team Performance & Accountability Track operational output, workloads, and performance indicators Provide guidance, feedback, and direction to administrative and operational staff Address performance gaps and support corrective actions when required Process Documentation & Optimization Develop, update,



and standardize internal procedures and operating guidelines Evaluate current workflows and recommend improvements to enhance efficiency Work closely with administrative teams to ensure process alignment Systems & Tools Become proficient in existing internal systems and platforms Support teams in using systems correctly and efficiently Assist with resolving system-related or workflow issues in coordination with internal or external support Issue Resolution & Leadership Support Handle operational, staffing, process, and system issues as they arise Provide consistent leadership presence and operational oversight Escalate complex or high-risk matters to senior leadership when appropriate What We’re Looking For Required Qualifications Demonstrated experience in an operations-focused role within a professional or service-based organization Strong analytical and problem-solving capabilities Hands-on experience building, documenting, and improving operational processes Proven ability to guide teams and manage operational priorities Comfortable learning and adapting to new software and systems Valid G driver’s licence and access to a personal vehicle Willingness to travel to other office locations up to two times per month Ability to work autonomously in a fast-paced and evolving environment Preferred Assets Background in legal, accounting, insurance, or other regulated industries Experience supporting multiple offices or departments simultaneously Exposure to change initiatives or operational improvement projects

📌 Operations Manager - $65,000 - $75,000 A Year (Toronto)
🏢 Arrow Workforce Solutions
📍 Toronto