Elevate your career as a Customer Service Representative with MCI in Sydney, NS. We're seeking empathetic individuals who thrive in a customer-focused atmosphere to support our clients effectively.
This position requires active engagement on inbound and outbound calls, ensuring customers receive top-notch service. You'll utilize internal systems for managing accounts, resolving concerns, and identifying upselling opportunities. Your goal will be to provide timely resolutions while maintaining a solid attendance record.
Key Responsibilities:
• Engage with customers via calls with professionalism
• Actively listen and resolve customer issues promptly
• Use internal systems for account management and claims
• Identify upsell opportunities to boost services
• Escalate complex issues to appropriate teams
Requirements:
• At least 18 years old with a high school diploma
• Robust written and verbal communication skills
• Basic Microsoft Office proficiency
• Dependable with a solid work ethic
• Customer-first mindset with problem-solving skills
Bring your empathy and communication skills to MCI and enhance customer satisfaction today.
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📌 Customer Service Role At Mci Sydney
🏢 MCI
📍 Sydney