Elevate your career with New Charter as a full-time Customer Service Representative in Vancouver, BC. Act as the main contact for clients, ensuring exceptional support and coordination with technical teams.
In this role, you will serve as the primary liaison for customer inquiries and requests, providing professional support during critical situations. You’ll be responsible for triaging service requests based on urgency, while building robust customer relationships through proactive communication. Your organizational skills will help manage multiple priorities and ensure timely resolutions.
Key Responsibilities:
• Serve as the first point of contact for customer inquiries
• Triage incoming service requests to the appropriate technicians




• Monitor and adjust technician schedules throughout the day
• Provide calming support during outages or urgent situations
• Track and manage customer communications for follow-up activities
Requirements:
• Excellent verbal and written communication skills
• Solid organizational and multitasking abilities
• Customer-focused mindset with interpersonal skills
• Critical-thinking and problem-solving skills
• Composed and professional in high-pressure situations
Become a trusted support for clients while enhancing their experience with Current Charter in Vancouver.
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📌 Full Time Customer Service Role Vancouver
🏢 New Charter Technologies
📍 Vancouver