Join ChargeLab as a Bilingual Technical Support Agent for EV Charging, assisting users in both English and French. Troubleshoot technical and payment issues while providing a seamless user experience.

This position emphasizes hands-on problem-solving as you support EV drivers and site hosts via phone, chat, and email. Close collaboration with Support and Engineering teams is essential to maintain excellent service quality and drive improvements. If you excel under pressure and value customer satisfaction, this role is for you.

Key Responsibilities:
• Serve as the bilingual point of contact for EV users
• Collaborate with various teams to uphold service levels
• Handle tickets and inquiries across multiple communication channels




• Analyze logs to identify and resolve EV charger issues
• Document solutions in English and French for better support

Requirements:
• Proficient in English and French support
• Familiarity with customer support platforms like Zendesk
• Resourceful problem solver in quick-paced settings
• Effective communicator for technical subjects
• Preferred: Degree in STEM, Zendesk knowledge an asset

Leverage your skills in a rapidly evolving industry focused on sustainable energy at ChargeLab.
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📌 Chargelab Bilingual Technical Support Agent Quebec City
🏢 ChargeLab
📍 Quebec City