Elevate guest experiences as a Service Leader in Housekeeping at Shangri-La Toronto. Lead a team to maintain exceptional cleanliness and showcase the highest standards of hospitality.

As a Service Leader, you will support the Rooms Division Manager in overseeing daily operations of the Housekeeping department. This role requires solid leadership qualities and a focus on service excellence, guiding Room Attendants and ensuring adherence to policies and procedures. Your pivotal role impacts guest satisfaction and the overall ambiance of our luxurious hotel.

Key Responsibilities:
• Supervise Room Attendants and Housekeeping staff
• Conduct quality inspections of guest rooms and public areas
• Maintain payroll records for department submissions




• Ensure compliance with hotel policies and safety standards
• Foster effective communication among departments

Requirements:
• Minimum 2 years in luxury hotel environments
• Degree in Hospitality Management preferred
• Bilingual proficiency in English required
• Solid organizational and leadership skills
• Ability to work adaptable shifts, including holidays

Drive service excellence and operational efficiency at Shangri-La Toronto, inspiring your team and delighting our guests.
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📌 Housekeeping Service Leader At Shangri La Ontario
🏢 Shangri-La Hotels
📍 Ontario