Drive impactful solutions and client satisfaction as a Customer Success Manager at WPP. Engage with clients to leverage InfoSum's capabilities and maximize their return on data investments.
In this role, you will manage a portfolio of small to medium businesses along with a few strategic clients. You'll work closely with product operations and client engineering teams, ensuring optimal platform usage and fostering robust customer relationships.
Key Responsibilities:
• Manage day-to-day client interactions and provide tailored service
• Guide clients in utilizing the InfoSum platform for diverse use cases
• Monitor and evaluate client data collaboration strategies
• Facilitate contract renewals with appropriate commercial agreements
• Maintain organized processes for recent revenue growth strategies
Requirements:
• Familiarity with data and identity in digital ecosystems
• Solid communication skills emphasizing clarity
• Track record in revenue growth with complex clients
• Skill in cultivating partnerships within organizations
• High curiosity and adeptness in customer service
Join WPP and advocate for clients while driving their success in digital data solutions.
J-18808-Ljbffr