Join Keyera as an IT Support Analyst dedicated to delivering exceptional service and technical support across the organization. This role focuses on enhancing the employee technology experience while addressing hardware and software challenges.

As a Service Delivery Analyst within Keyera’s Information Technology team, you will provide reliable support for end-user devices and applications. Your expertise in troubleshooting and managing user accounts will contribute to improved service delivery and operational efficiency. This position requires you to balance day-to-day support tasks with ongoing technology projects for a secure work setting.

Key Responsibilities:
• Provide technical support for desktop, laptop, and mobile devices
• Install and maintain operating systems and applications




• Manage user accounts and access requests proactively
• Document support processes and develop knowledge base articles
• Collaborate with vendors to resolve technical issues

Requirements:
• Diploma or degree in IT or related field
• Minimum 5 years in technical support roles
• Solid knowledge of Microsoft 365 technologies
• Experience with mobile device management via Intune
• Ability to diagnose and resolve technical issues effectively

Embrace a culture of empowerment and service excellence with Keyera as you support creative IT solutions.
J-18808-Ljbffr

📌 It Support Analyst At Keyera Alberta (Canada)
🏢 Keyera
📍 Canada