Deliver exceptional customer service with the Region of Durham as a Customer Service Specialist in Whitby, Ontario. Engage with residents across multiple channels, ensuring timely and effective responses.

This temporary, hybrid role requires a commitment to service excellence within Service Durham. You will have the chance to showcase your skills in handling inquiries and complaints, while managing multi-channel interactions. The role emphasizes collaboration with team members and other departments to enhance public access and maintain service standards.

Key Responsibilities:
• Respond to escalated customer service inquiries and complaints
• Connect with customers via phone, email, and chat
• Conduct point of sale transactions per accounting policies




• Collaborate with management and staff to resolve issues
• Support public relations and customer information initiatives

Requirements:
• Grade 12 diploma plus specialized courses in relevant fields
• Minimum 1 year of customer service experience
• Experience in a multi-channel service workplace
• Knowledge of municipalities and CRM software
• Effective communication and time management skills

Utilize your customer service expertise to foster inclusion and drive positive service experiences in the Region of Durham.
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📌 Customer Service Specialist Durham Region Ontario
🏢 Durham Region
📍 Ontario