Join Apex Systems as a Senior Technical Support Analyst in a hybrid work model. Leverage your Microsoft troubleshooting skills and escalation handling expertise while supporting key client needs.

In this full time, permanent role, you'll serve as the senior escalation point for Tier I and II analysts. Your deep experience with Windows OS, Microsoft 365, and Active Directory will be essential for advanced troubleshooting and access management. Mentor junior staff and manage high-volume service requests to ensure top-tier support for approximately 800 tickets monthly.

Key Responsibilities:
• Manage escalations for complex technical issues
• Troubleshoot Windows OS, Microsoft 365, and hardware problems




• Mentor junior analysts to enhance troubleshooting capabilities
• Oversee access management and permissions changes
• Create knowledge base documentation to streamline processes

Requirements:
• Expertise in advanced troubleshooting techniques
• Robust experience with Windows 11 and Active Directory
• Familiarity with identity and access management
• Ability to work in high-volume environments
• IT certifications are a plus

Support clients effectively with high-quality technical assistance in this senior analyst role.
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📌 Senior Technical Support Analyst Hybrid Ontario
🏢 Apex Systems
📍 Ontario