Drive strategic IT Operations at Accord, focusing on service delivery and team leadership. This pivotal role combines hands-on management with strategic planning for technology initiatives.

As the Senior Manager of IT Operations, you will oversee critical infrastructure, manage a dedicated team, and ensure service excellence while implementing robust IT practices. Your responsibilities include incident management, vendor operations, and advancing responsible AI technologies that enhance business productivity. Collaborate with stakeholders to align IT capabilities with business needs, ensuring effective communication and transparent expectations across all levels.

Key Responsibilities:
• Manage full-spectrum IT operations and support services
• Coach and develop a small, high-performing technical team




• Lead troubleshooting initiatives during urgent situations
• Enhance operational security and data protection policies
• Promote the adoption of creative technologies across IT

Requirements:
• Bachelor’s degree in Information Technology or similar
• Over 10 years of experience in IT Operations
• Expertise in cloud services and infrastructure management
• Solid experience with information security practices
• Solid stakeholder communication and leadership skills

Join Accord to leverage your expertise in shaping the future of IT Operations.
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📌 Senior Manager In It Operations Ontario
🏢 Accord Financial
📍 Ontario