Elevate your IT career with SIMNET as a Senior IT Support Analyst. This hands-on position requires exceptional troubleshooting skills and offers the chance to mentor junior technicians.
At SIMNET, the Senior IT Support Analyst serves as the technical escalation point, diving deep into complex hardware, software, and network issues. This role also entails managing high volumes of support tickets and ensuring compliance with service level agreements. By actively communicating with clients and documenting resolutions, you will help enhance overall service quality and client satisfaction.
Key Responsibilities:
• Act as technical escalation point for Level 1 team
• Troubleshoot complex hardware, software, and network issues
• Manage high volume of support tickets efficiently
• Document solutions and update company knowledge base
• Monitor systems proactively using Remote Monitoring tools
Requirements:
• 3+ years in IT help desk support
• Solid communication and interpersonal skills
• Hands-on experience with Microsoft technologies
• Proficiency in help desk ticketing systems
• Familiarity with ITIL principles and processes
Bring your robust technical acumen and communication skills to help clients thrive with SIMNET.
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📌 Senior It Support Analyst At Simnet Ontario (Canada)
🏢 SIMNET
📍 Canada