Enhance customer relations and drive service success as a Customer Experience Manager for Janitorial Services. This role emphasizes partner training, operational management, and effective communication across various customer banners.
This position is crucial for managing customer and partner experiences in a Canadian facility maintenance company. You will oversee operations, manage cleaning staff performance, and implement operational strategies. Building robust relationships with customers and coordinating communication through platforms like Service Channel are key aspects of this role.
Key Responsibilities:
• Lead training and performance evaluation of partners and cleaners
• Implement store-level operational budgets for profitability
• Build solid customer relationships at the store level
• Conduct quality audits and communicate actionable plans
• Manage daily communication on service expectations and compliance
Requirements:
• Experience in customer relationship management
• Solid communication skills with partners and customers
• Background in operations management preferred
• Familiarity with budgeting and financial planning
• Ability to lead and motivate a diverse team
Drive excellence in customer service through effective management and operational oversight.
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