Become a pivotal force at Terminal as the first Customer Success Manager, driving enterprise account activation in Toronto. Spearhead our growth by enhancing customer retention and ensuring seamless onboarding.
In this senior role, you will take ownership of customer activation and retention for Terminal's enterprise accounts. Work alongside a Strategic Account Manager and Customer Engineer to transition signed contracts to full production certification. Your ability to streamline operations and drive team accountability will define success, as this position is crucial to our growth strategy.
Key Responsibilities:
• Drive time-to-value from contract signature to certification
• Own customer activation and success plans
• Lead structured success plans and quarterly business reviews
• Establish proactive customer engagement and follow-ups
• Build the foundational CSM playbook for future hires
Requirements:
• Experience in enterprise customer success at a tech firm
• Proven track record of managing multi-stakeholder alignments
• Robust data pipeline understanding and communication skills
• High urgency and operational excellence in driving results
• Effective leadership of quarterly business reviews
Shape the future of Terminal's customer relationships and efficiency as we transform the commercial fleet industry.
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