Be a vital leader at YVR as a Supervisor for Passenger Experience, guiding a team to deliver outstanding service and smooth travel processes. This role emphasizes operational expertise and guest satisfaction.

In this permanent, full time position, you will lead and inspire more than 35 guest service team members. Responsibilities include providing communication, on-the-ground training, and support while coordinating with various stakeholders to ensure exceptional guest experiences. Engage proactively in managing and resolving passenger concerns and working with agile airport operations.

Key Responsibilities:
• Manage daily operations for guest experience team
• Provide coaching and feedback to enhance service




• Liaise with partners for operational support
• Anticipate resource needs based on data insights
• Supervise VIP services and Lost and Found operations

Requirements:
• At least two years of related experience
• Robust leadership and coaching abilities
• Expertise in customer care and de-escalation
• Capability to handle physical demands of the role
• Proficient in English; French is an asset

Lead a transformative guest experience at YVR by fostering an efficient, service-oriented atmosphere.
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📌 Supervisor Of Passenger Experience At Yvr British Columbia (Canada)
🏢 Vancouver International
📍 Canada