Lyft is seeking a Senior Manager of Support Excellence to lead Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. You will shape an integrated enablement system across Operations, Product, and Technology to improve customer outcomes and drive AI-native support.
Build and sustain a high-performing team of 4–6 managers and 40–50 indirects, holding a high bar for delivery. The role requires 8+ years in support or related areas, solid leadership, and the ability to drive
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📌 Senior Manager, AI-Enabled Support Excellence (Toronto)
🏢 Socotra
📍 Toronto
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