OverviewMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.The IT Infrastructure Director role is responsible for overseeing the design, implementation, management, and operations of enterprise-level monitoring solutions. This person will collaborate with McKesson Technology cross-functional teams to ensure the reliability, performance and scalability of application & infrastructure to meet business requirements.Key ResponsibilitiesStrategy & Governance:Develop and implement a multi-year observability strategy. Define enterprise standards for logging, metrics, and tracing, including forecasting telemetry volumes and licensing needs.Cross-Functional Leadership:Partner with engineering, data science, and security teams to embed observability throughout the software development lifecycle and incident response processes.Operational Excellence:Establish SLAs, improve MTTR, and leverage AIOps to automate monitoring and reduce alert fatigue.Financial Discipline:able to manage IT budget & investments to align with core business objectives and prevent unnecessary spending. Able to maintain yearly budget along with creating a realistic plan while controlling costs to avoid overruns.Vendor & Tool Management:Evaluate, select, and manage observability tools and vendors to ensure scalability, cost efficiency, and unified analytics across hybrid cloud environments (AWS, Azure, GCP).Leadership:Create a vision, clear direction, and strategy for the team; establish, manage, and coach the team to clear objectives and performance expectations; attract, motivate, develop,



and retain a highly-skilled workforce; constantly monitor and improve team efficiency, effectiveness, and impact; lead and enable enterprise-wide thinking in the team; create an environment that values employees, encourages cooperation, open communication, and teamwork; serve as a role model by demonstrating a commitment to McKesson i2CARE & iLEAD values, high-performance standards, workplace diversity, and driving results.Minimum RequirementsDegree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.Critical SkillsPlatform Management:Design, maintain, and optimize an enterprise-scale observability platform using a mix of SaaS tools (e.G., Dynatrace, LogicMonitor) and open-source technologies (e.G., Grafana, OpenTelemetry).Technical Expertise:Observability Fundamentals:Deep knowledge of logs, metrics, and traces.Tools:Hands-on experience with Dynatrace, LogicMonitor and OpenTelemetryCloud & Architecture:Strong understanding of cloud-native environments, containers, microservices, and KubernetesAutomation & Scripting:Proficiency in scripting (e.G., Python) and automation tools (e.G., Ansible,



Terraform)Additional SkillsStrategic thinker with strong problem-solving abilities.Excellent communication skills for executive-level presentations.Proven leadership in mentoring teams and driving cross-functional initiatives.Compensation and BenefitsWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please note that advantages information is available on our careers site.Our Base Pay Range for this position$124,800 - $208,000Important NoticesMcKesson has become aware of online recruiting-related scams. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.Mckesson.Com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.Join us at McKesson!#J-18808-Ljbffr

📌 Director, Observability - $124,800 - $208,000 A Year (Toronto)
🏢 McKesson
📍 Toronto