Elevate guest satisfaction at COMO Metropolitan London as a Night Receptionist. Ensure seamless check-ins, handle guest inquiries, and maintain a skilled reception workplace.
Reporting to the Night Manager, you will be responsible for checking in guests, responding to phone calls, and staying informed about hotel offerings. Your proactive attitude will help in resolving guest complaints and collaborating with various departments to provide an outstanding stay.
Key Responsibilities:
• Manage smooth guest check-ins and check-outs
• Assist guests via phone according to LQA Standards
• Share detailed information about hotel services
• Respond to general inquiries in the inbox
• Execute night audits and balance cash accounts
Requirements:
• Confident, proactive approach to guest service
• Fluency in written and spoken English
• Experience with Opera System for operations
• Ability to provide local recommendations effectively
• Well-presented with excellent communication skills
Drive exceptional customer service during night shifts at COMO Metropolitan London.
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📌 Overnight Front Desk Receptionist London
🏢 COMO The Treasury
📍 London