Shape the future of banking at EQ as a Senior Manager in Mortgage Retention and HELOC Strategy. This hybrid role drives customer retention and successful product strategies for home equity solutions.
In this strategic leadership position, you will report to the Senior Director of Strategy and Operations and collaborate with senior management teams. Your focus will be on optimizing retention strategies for single-family residential mortgages and enhancing the profitability of home equity lines of credit (HELOC). Excellent communication and stakeholder engagement skills are essential for leading cross-functional initiatives with departments such as Renewals, Credit, and Operations.
Key Responsibilities:
• Recommend strategies to improve customer retention and experience
• Research data to propose new initiatives
• Engage with internal stakeholders to ensure compliance
• Analyze market trends to inform decision-making
• Act as a subject matter expert on products and policies
Requirements:
• 10+ years in Canadian financial institutions
• Solid project management skills
• Excellent communication and interpersonal skills
• Knowledge of banking regulations
• Ability to drive initiatives in a collaborative setting
Lead customer-focused strategies at EQ and enhance our cutting-edge approach to banking!
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