Are you an experienced Body Shop Estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Automotive Collision Estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!

- Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
- Location: Ottawa, ON
- Shift: Monday to Friday, 8:00 AM – 5:00 PM
- Job type: Permanent | Full-time
- Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

As a Body Shop Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.

Customer Service & Vehicle Appraisals

- Welcome customers in a professional, friendly, and positive manner
- Perform detailed vehicle damage inspections and appraisals
- Prepare accurate and comprehensive collision repair estimates
- Clearly explain repair procedures, timelines, and available options to customers
- Deliver exceptional customer service throughout all stages of the repair process

Estimating & Repair Coordination

- Create repair estimates for customers, insurance providers, and internal departments
- Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
- Accurately document repair details, conversations, and customer instructions within estimating systems
- Process supplemental estimates ("additionals") promptly to prevent delays
- Coordinate repair workflows with technicians and internal departments





Parts & Scheduling Management

- Order required parts and maintain accurate ordering documentation
- Schedule repairs once all necessary parts have arrived
- Monitor repair progress and proactively communicate updates or delays
- Coordinate vehicle delivery timelines with internal teams

Insurance & Relationship Management

- Maintain strong working relationships with insurance companies and partners
- Communicate repair updates and estimate changes as required
- Follow up on pending or unsold estimates to maximize conversion opportunities
- Ensure compliance with company policies, procedures, and industry regulations

Qualifications and Skills:

- Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser
- Strong working knowledge of Mitchell and Audatex estimating systems
- Excellent computer and estimating software skills
- Strong understanding of collision repair processes and insurance procedures
- Exceptional customer service and relationship-building abilities
- Strong sales aptitude and customer-focused mindset
- Excellent verbal and written communication skills
- Solid mathematical, analytical, and problem-solving abilities
- Ability to accurately assess vehicle damage and repair requirements
- High attention to detail and organizational skills
- Ability to thrive in a fast-paced environment
- Valid driver's license with a clean driving record
- Must be legally eligible to work, and reside in Canada

Here's why you should apply:

- Competitive pay of $28.40/hour
- Monthly performance bonus
- Signing bonus
- Permanent, full-time opportunity
- Stable Monday-to-Friday schedule
- Collaborative and supportive work environment
- Opportunity to build strong relationships with customers and insurance partners
- Career growth within a well-established automotive repair operation

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

📌 Estimator - Collision Centre - ottawa
🏢 Adecco
📍 Ottawa