HVAC / Mechanical Services - Service Department Manager

Lead. Inspire. Build Something Exceptional.

Are you an experienced HVAC or Mechanical Services leader ready to take ownership of a growing service division? We're seeking a dynamic Service Department Manager to lead a high-performing team while driving operational excellence, customer satisfaction, and long-term growth.

This is more than a management position. It's an opportunity to shape the future of a well-established mechanical services organization that has recently implemented the Entrepreneurial Operating System (EOS) and is committed to continuous improvement, accountability, and leadership development.

Role:

As the Service Department Manager, you'll provide strategic leadership for the entire service operation while ensuring exceptional customer experiences and strong financial performance.

Your responsibilities will include:

- Leading, coaching, and developing Service Foremen and Service Technicians
- Managing scheduling, staffing, and daily service operations
- Driving departmental efficiency, productivity, and profitability
- Building and maintaining strong customer relationships
- Resolving complex service issues with professionalism and confidence
- Monitoring key performance indicators and departmental budgets
- Improving systems, processes, and operational workflows
- Supporting health and safety initiatives while maintaining regulatory compliance
- Helping develop future leaders within the organization

What We're Looking For





The ideal candidate is both a strong technical skilled and an exceptional people leader.

Qualifications:

- Extensive experience within HVAC or mechanical service operations
- Previous leadership or management experience
- Strong customer relationship management skills
- Excellent communication and organizational abilities
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience improving processes and building high-performing teams

Experience:

- Commercial or industrial HVAC experience
- Hydronic heating systems
- Boiler and burner systems
- Greenhouse mechanical experience (an asset, not required)
- Budgeting and financial management
- Experience leading organizational change

The Leader We're Looking For:

You'll thrive in this role if you are:

- Calm and confident under pressure
- A coach who enjoys developing people
- Accountable and results-oriented
- A strategic thinker who sees opportunities for improvement
- Customer-focused with exceptional problem-solving skills
- Passionate about building strong teams and positive workplace culture

You'll be joining an established organization that is investing heavily in its people, leadership, systems, and future growth. This is a rare opportunity to influence the direction of an expanding service division while becoming a valued member of the leadership team. If you're looking for a role where your leadership will make a lasting impact, we'd love to hear from you.

📌 Service Department Manager (St. Catharines)
🏢 The Burke Group: Human Resources Specialists
📍 St. Catharines