Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
Understand customer needs and communicate them to other departments.
Maintain a working knowledge of products and their functions for customers.
Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
Prepare shipment/transportation of equipment and materials.
Receive goods and provide logistics support.
Perform other duties as assigned.
Requirements Post‑secondary education, preferably in a related field.
Minimum of two (2) years of relevant experience.
Ability to work in French and English (mandatory).
Previous customer service and sales experience is an asset.
Industry experience is an asset.
Robust written and verbal communication skills.
Knowledge of sales processes, tools and techniques for products and services.
Excellent computer skills (Microsoft Office, Outlook, Salesforce, etc.).




Familiarity with parts manuals and how they operate.
Ability to multitask in a rapid‑changing environment.
Availability to work flexible schedule.
Core Competencies Demonstrates strong customer service and sales capabilities, with proficiency in managing orders, logistics support, and effective communication in both French and English. Familiarity with sales processes and tools, along with excellent computer skills, are essential for success in this role.
Highest-signal resume keywords Bilingual Communication (French and English)
Customer Service Experience
Sales Process Knowledge
Microsoft Office Proficiency
Logistics Support
ATS Optimization Keywords Hard Skills Order Processing
Backorder Management
Technical Problem Solving
Product Knowledge
Sales Techniques
Soft Skills Strong Communication Skills
Multitasking Ability
Adaptability
Industry Keywords Customer Orders
Logistics
Shipping
Parts Manuals
Flexible Hours
Tools & Technologies Salesforce
Microsoft Office
Outlook
J-18808-Ljbffr

📌 Customer Sales Support Representative Quebec City
🏢 Jobtailor
📍 Quebec City