Drive client satisfaction with Rimes as a Client Experience Consultant in North America. This role requires expertise in financial data and a commitment to elevating client services.
Join the CX team at Rimes, where you will manage existing client relationships and ensure services meet performance KPIs. Your analytical skills will be essential while navigating client challenges and adapting services to their needs. Additionally, you will collaborate with sales and account management in regular service reviews to enhance client value.
Key Responsibilities:
• Manage and grow existing client accounts and workflows
• Provide expert advice on client feed requirements
• Conduct periodical service reviews for ongoing improvement
• Act as an escalation point for technical queries
• Support production discussions and strengthen client relationships
Requirements:
• 2+ years in the financial data industry
• Solid communication and organizational skills
• Analytical problem-solving capabilities
• Bachelor's degree in finance or related field
• Curiosity about emerging technologies and their applications
Enhance your consultancy skills and partner with leading financial entities at Rimes.
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📌 Rimes Client Experience Consultant North America Ontario
🏢 Socket.dev
📍 Ontario
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