Elevate your IT career as an L1 Deskside Support Technician. Work onsite and enhance user experience through effective troubleshooting and desktop support in a corporate setting.

In this role, you will provide L1/L2 desktop support, addressing various technical issues and managing support tickets. Your experience with Windows, hardware, and remote support tools will be essential in assisting users and ensuring smooth operations. This position focuses on hands-on technical expertise, enabling you to make a significant impact on user satisfaction.

Key Responsibilities:
• Provide onsite L1/L2 desktop support to users
• Troubleshoot Windows PC boot issues and performance
• Perform hardware replacements and imaging for laptops




• Deploy software using SCCM and Microsoft Intune
• Address support tickets in ServiceNow system

Requirements:
• Experience in corporate IT Deskside Support
• Knowledge of SCCM, Intune, and ServiceNow
• Understanding of Active Directory user management
• Proficiency in troubleshooting Microsoft Office applications
• Familiarity with VPN and network printer support

Utilize your technical skills to provide essential support in an in office setting as part of the team.
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📌 Deskside Support Technician Alberta (Canada)
🏢 Sharp Brains Solutions
📍 Canada