Elevate your career at Ripple as the Manager of Client Support Services, focusing on delivering exceptional SaaS solutions. Lead your team to enhance client experiences and streamline support processes.
This managerial role requires inspiring a team of Client Support Analysts and improving their onboarding and training programs. You will oversee the resolution of client inquiries and ensure high-quality service delivery, while continuously refining metrics that gauge client satisfaction. Your leadership will define the client support culture at Ripple.
Key Responsibilities:
• Develop and mentor Client Support Analysts effectively
• Improve training programs for current hires
• Own and streamline the Client Support queue and lifecycles




• Resolve complex technical issues with calm expertise
• Monitor key metrics for continuous improvement
Requirements:
• 5+ years in client support roles with measurable improvements
• 2+ years of experience in a management capacity
• Knowledge of SaaS tools and technical solutions
• Ability to convey complex issues simply
• Robust commitment to team development and growth
Lead impactful client support initiatives at Ripple while achieving significant growth.
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📌 Manager Of Client Support Services Toronto
🏢 Hidden Road
📍 Toronto