Elevate the employee digital journey as a Director of Experience and Optimization. Drive AI transformation while enhancing support channels and reducing technological friction in a up-to-date workplace setting.

This leadership role requires someone experienced in Digital Employee Experience, IT Service Management, and Automation. You will be pivotal in implementing a cutting-edge support model that enhances overall employee satisfaction while capitalizing on automated solutions. Expect to lead a diverse team, elevate operational excellence, and foster a cooperative culture focused on continuous improvement.

Key Responsibilities:



• Lead the execution of the digital employee experience roadmap • Drive AI-enabled self-service capabilities for support channels • Minimize troubleshooting through self-healing technology solutions • Establish a global command center for performance monitoring • Foster a customer-focused culture within the team

Requirements: • 8–12+ years in leadership roles related to digital experiences • Proven track record in modernizing support ecosystems • Experience managing large-scale operational teams • Bachelor’s degree in Technology, Engineering, or Business required • Advanced degree preferred to enhance strategic leadership

Revolutionize digital support and employee engagement through innovative technology and a proactive approach to end-user experience. #J-18808-Ljbffr

📌 Transformative Director For Digital Employee Experience And Optimization Toronto
🏢 Scotiabank
📍 Toronto