Become a Customer Support Manager at CHEP Canada and transform customer experiences through the power of effective supply chain solutions. This hybrid role focuses on problem-solving, collaboration, and strategic initiative to enhance customer satisfaction.

In this energetic position, you will be the primary point of contact for Tier 1 and Tier 2 retail customers, dedicated to ensuring seamless service delivery. Your expertise in analytics and time management will support continuous improvements throughout the supply chain process. You will engage proactively with stakeholders and lead efforts to resolve complex inquiries to bolster customer loyalty and experience.

Key Responsibilities:
• Oversee resolution of customer inquiries and service solutions
• Collaborate with internal teams for issue resolution and root cause analysis




• Monitor customer account performance for optimization prospects
• Ensure accurate record-keeping within CRM systems
• Manage high-priority issues affecting order fulfillment

Requirements:
• Bachelor's degree or college diploma
• Proven sales and service experience in a service company
• Knowledge of Key Performance Indicators and customer relationship management
• Solid analytical and problem-solving skills
• Familiarity with ERP systems and process optimization

Take the lead in enhancing customer engagement and operational excellence as you contribute to the sustainability mission of CHEP Canada.
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📌 Customer Support Manager Chep Canada Ontario
🏢 CHEP
📍 Canada