Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative. This role is centered on providing exemplary support to clients and vendors, ensuring a smooth service experience.
As part of our expansion, you will work in a full time capacity, addressing inquiries, scheduling services, and resolving issues with a focus on customer satisfaction. Reporting to the CX Manager, your role will include detailed documentation in our CRM system and collaboration with other departments for effective service delivery.
Key Responsibilities:
• Respond to inquiries professionally via phone, email, and chat
• Schedule and coordinate services with clients and vendors
• Handle emergency situations with a calm demeanor




• Maintain detailed records of interactions in CRM
• Provide feedback on service enhancements
Requirements:
• 3+ years of experience in Customer Care
• Proficiency with Microsoft Office Suite tools
• Solid problem-solving and troubleshooting skills
• Exceptional communication and organizational abilities
• Fluency in English and French is preferred
Enhance client experiences and drive service excellence with us at Waste Solutions Canada.
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📌 Remote Customer Support Representative Quebec City
🏢 Waste Solutions Canada
📍 Quebec City