Enhance customer satisfaction with ENROUTE as a Customer Support Specialist in Vancouver, B.C. Deliver expert assistance across various channels while helping customers navigate product inquiries and orders.
The Customer Support Specialist plays a crucial role at ENROUTE, serving as a primary contact for customer queries through email, online platforms, and phone. In this full time position, you will leverage your customer service skills for product selection, compatibility concerns, and warranty claims. Attention to detail and communication prowess are essential for success in this dynamic role.
Key Responsibilities:
• Provide timely responses to customer inquiries across channels
• Assist with fit, sizing, and compatibility questions
• Manage warranty claims with vendors efficiently




• Handle order inquiries regarding shipping, returns, and exchanges
• Stay informed on product assortments and new arrivals
Requirements:
• 2+ years in customer service or e-commerce support
• Strong written and verbal communication skills
• Detail-oriented with solid organizational capacity
• Ability to multitask across various platforms
• Interest in cycling or running apparel is a plus
Support ENROUTE's mission by delivering exceptional customer experiences and effective e-commerce solutions.
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📌 Full Time Customer Support Specialist Enroute Vancouver
🏢 Enroute Cycling
📍 Vancouver