Step into the IT Helpdesk 2IC role at Kandor Management, where you'll blend hands-on technical support with leadership responsibilities. This role is essential for maintaining team operations and effectiveness.
As a Technical Services Manager, you will support pivotal IT functions, stepping in for the IT/TSD lead when necessary. Your focus will be on leading the team, mentoring junior staff, and ensuring high-quality support services. Your insights will be vital in enhancing technical processes and documentation across the department.
Key Responsibilities:
• Support IT/TSD lead and ensure operational continuity
• Provide technical assistance and resolve support requests
• Mentor junior staff on best practices and procedures
• Manage ticket queue and daily workload coordination
• Lead efforts in TSD documentation and process improvements
Requirements:
• Significant experience in IT helpdesk or technical support
• Skills in mentoring or leading a team of support staff
• Familiar with ticketing systems and IT processes
• Robust interpersonal and customer service skills
• Flexibility to learn recent technologies and methodologies
Drive excellence in IT support while fostering a culture of growth at Kandor Management.
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