Join Solink's Ontario team as a Technical Support Specialist; a hybrid role focused on resolving hardware and software challenges. Amplify your tech expertise while enhancing customer satisfaction daily.
As a Technical Support Specialist at Solink, you will be the first point of contact for clients troubleshooting various technical issues. Collaborate with deployment and sales teams while building expertise in our creative cloud-based platforms. This role offers a chance to think critically and impact customer experiences positively.
Key Responsibilities:
• Deliver front-line support for troubleshooting hardware and software
• Guide field techs during installation and setup processes
• Track deployment issues and coordinate with service providers




• Address problems related to networking and device connectivity
• Maintain accurate records of customer interactions
Requirements:
• Proficient in technology with troubleshooting experience
• Robust verbal and written communication skills
• Availability for adaptable working hours, including weekends
• Previous experience with ticketing systems a bonus
• Bilingual in English and French preferred
Embrace the chance to make a meaningful impact at Solink while supporting leading technologies in security.
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📌 Technical Support Specialist Solink, Ontario Ottawa
🏢 Solink
📍 Ottawa