Join ServiceTitan as a Customer Support Specialist, where your passion for technology meets customer service excellence. Support small business owners with software challenges through effective communication and problem-solving.
In this role, you will focus on creating exceptional customer experiences as a Customer Support Specialist. Your position will require you to master our software, guiding clients through various challenges while becoming a trusted resource. This role offers rapid growth opportunities and opportunities to develop your expertise in the home service industry.
Key Responsibilities:
• Provide comprehensive assistance via various communication channels
• Become a subject matter expert on software and solutions




• Resolve customer issues effectively while ensuring satisfaction
• Utilize tools to de-escalate and manage customer interactions
Requirements:
• Degree preferred or equivalent technical support experience
• Resourceful problem-solver with solid communication skills
• Effective at managing pressure and multiple priorities
• Knowledge of home/commercial service industry is a plus
• Willingness to learn advanced data tools and software skills
Step into a fulfilling career improving customer satisfaction while tackling technical challenges.
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📌 Customer Support Specialist At Servicetitan Vancouver
🏢 ServiceTitan
📍 Vancouver