Join a leading fintech company as a Remote Technical Support Specialist focusing on integration management. Solve complex transaction issues and ensure successful partner launches every day.
In this role, you will validate technical requirements and help configure partner integrations while providing L2/L3 support. Your expertise in analyzing logs, REST APIs, and troubleshooting will enhance the platform's reliability. Ideal candidates thrive in rapid-moving environments and excel in collaboration with cross-functional teams.
Key Responsibilities:
• Validate partner integrations before production launch
• Investigate transaction issues with logs and monitoring tools
• Conduct root cause analysis for recurring problems




• Provide technical support for complex operational challenges
• Document technical findings and solutions clearly
Requirements:
• Minimum 1 year in support management or similar roles
• Robust analytical and problem-solving skills
• Hands-on experience with REST APIs and JSON
• Knowledge of tools like Postman for validation
• B2/C1 level English for effective communication
Become part of an agile team, enhancing your technical expertise and contributing to successful partner experiences.
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📌 Technical Support Specialist Remote Canada Vancouver
🏢 Jobgether
📍 Canada