Become a vital part of the City of Hamilton as a part time Customer Contact Centre Dispatcher. This role is essential in managing incoming inquiries and dispatching services to the field effectively.
This position focuses on interacting with the public and handling communications for various departments within the City of Hamilton. You will utilize advanced Customer Relationship Management software to evaluate, prioritize, and dispatch calls while ensuring excellent customer service. Your ability to assess urgency and provide solutions will directly contribute to the community's needs during non-business hours.
Key Responsibilities:
• Evaluate and log information in CRM software
• Dispatch calls to field officers and emergency services




• Communicate policies and procedures to municipal staff
• Monitor emergency inquiries like flooding and traffic issues
• Liaise with various departments and agencies
Requirements:
• Experience in customer service and dispatching
• Proficient with multi-channel radio systems
• Strong interpersonal and communication skills
• Ability to work flexible shifts, including weekends
• Familiarity with call centre operations and technology
Deliver exceptional service in this quick-paced setting while helping Hamilton thrive.
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📌 Customer Contact Centre Dispatcher Hamilton (Canada)
🏢 City of Hamilton
📍 Canada