Elevate customer success with CHEP Canada as a Customer Support Manager in a hybrid work workplace. Drive impactful solutions, resolve complex inquiries, and enhance service excellence.
In this pivotal role, you'll manage a territory of Tier 1 and 2 retail customers. Focus on ensuring seamless supply chain operations and maintaining high customer satisfaction, as reflected in NPS scores. You will leverage analytical skills and customer service expertise to optimize processes and drive continuous improvement within your assigned accounts.
Key Responsibilities:
• Lead resolution of complex customer inquiries effectively
• Collaborate with stakeholders to troubleshoot service issues
• Oversee billing disputes, ensuring accuracy in communication




• Monitor account performance for discrepancies and trends
• Maintain accurate data within CRM systems for service-related tasks
Requirements:
• Bachelor’s degree or college diploma required
• Sales/service experience in a service company
• Background in key account relationship management
• Solid problem-solving and analytical skills
• Proficiency in Microsoft Office and CRM systems
Bring your expertise in customer support and strategic improvement to enhance CHEP Canada's customer experiences.
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📌 Customer Support Manager At Chep Canada Mississauga
🏢 CHEP UK
📍 Mississauga