Enhance your career as a Tier 2 Service Desk Analyst with a agile IT services firm, managing incidents and advocating for service quality and improvement.
Our client, a reputable Information Technology services company, is looking for a Service Desk Analyst to join their growing team. In this role, you will independently resolve incidents and manage service requests, ensuring alignment with SLAs. Your contributions to process improvements and stakeholder communications will be key to service consistency and operational excellence.
Key Responsibilities:
• Oversee incidents and service requests to resolution
• Triage and troubleshoot moderate complexity IT issues
• Monitor systems and respond to alerts promptly




• Prioritize ticket queues in compliance with SLAs
• Collaborate with resolver teams for timely solutions
Requirements:
• Experience in Tier 1/Tier 2 Service Desk or similar
• Proficient in troubleshooting issues independently
• Robust communication and stakeholder management abilities
• Knowledge of ITIL processes (Incident, Change, Problem)
• Availability for weekend shifts as needed
Leverage your technical and communication skills to drive efficiency and service excellence in this role.
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📌 Tier 2 Service Desk Analyst Position Halifax Regional Municipality (Canada)
🏢 Humankind Global Recruitment
📍 Canada